Remote Support

T-Tech Solutions LLC is a premier business and technology firm. We set ourselves apart from the competition by getting to know our clients so we can properly assess their needs to provide them with budget friendly, effective solutions.

We believe in staying true to our core competencies, those services that which we are best at. By focusing on these core areas we are able to refine our skills to provide clients with the best services possible.

TTECHONCALL is our remote helpdesk solution that allows our support representatives the ability to remotely connect with you, wherever you may be, to help you with your IT issues.

We understand the importance of having your technology working efficiently at all times, so whether you are experiencing a software issue, hardware issue, or just require some assistance we are here to help.

As long as you have access to the internet, we will be able to gain access to your computer by downloading our remote support software and providing us with the ID code that appears on your screen.

Out typical service schedule is Monday through Friday between the hours of 8AM and 4PM, however we do provide after-hours and emergency remote support, by appointment only.

Remote Support Software Download

Information

It is very important to remember that there are scenarios where a remote or helpdesk support cannot resolve the issues, due to the necessity for a hands-on approach. We will always provide our best effort and due diligence to correct the issue. If a hands-on approach is necessary, we will immediately notify and advise on next recommended steps.

Typical Scenarios

  • Virus/Malware Issue

  • Microsoft Exchange Server Crash

  • Pop-Up Windows on System

  • Driver problems (sound, printer, video)

  • System Lockups, random reboots

  • Networking problems

  • Server Troubleshooting

  • Email Issues

  • System Optimization

  • Windows Training

  • Microsoft Office problems