What are you looking for?

Find answers to some of the more common questions.
If you cant find an answer, contact us and we will be happy to help.

Most Popular FAQs

What if we already have an internal IT department?

No problem! Our goal is to be a value-added resource to your firm and we work with many internal IT departments to provide the extra assistance they need.  Whether that be for supplying parts, providing warranty repairs, assisting with break-fix operations, or additional helpdesk support.  Whatever your needs may be, we would love the opportunity to chat and learn more.

What types of systems do you support?

We support and service clients that use a wide-range of systems and applications.  Whether PC or Mac, Android or iOS, Google Apps or Office365, Microsoft Office or WordPerfect, makes no difference to us.  The end goal is to support the needs of the client and keep a reliable and productive work environment for you.

Is my business too small for you?

Absolutely not!  We support clients of all sizes, from 1-person operations, to small to medium business, to enterprise level.  The response level and commitment to our clients don’t differentiate based on the size of your company.

Do we need to be a monthly client for service?

Not at all, we service all residential and commercial clients.  Whether you have a monthly support agreement or not, we are here to serve.  The differentiating factor is that our monthly support clients do take priority for call response due to service level agreements.  So in a day of many emergencies, there could be a slight queue delay, but rest assured we are here to support and resolve your issues!

What's the difference in buying equipment through T-Tech?

Ultimately, it’s the clients decision where they choose to buy new machines or equipment from.  The advantage of buying through T-Tech is we can handle the process from start to finish and take the headache away from you.  Additionally, and most importantly, you are supporting small business and receiving the dedicated and local response that comes with it.  We appreciate your business, and trust!

Do you offer any special non-profit pricing?

We are blessed to support numerous local non profit organizations and always strive to provide a premier level of service for all clients.  We truly do our best to create an experience aimed around the needs of the client.  Please reach out to us to discuss your non profits technology needs and we will work to create a solution that may fit within needs and budget.

What are the difference between your locations?

The only difference is the city it resides in!  Other than that, all locations are a part of the team and operate together, not separately.  We offer the locations for convenient access and location within the different cities and counties.  Whichever location is most convenient to you, we encourage you to visit!  We offer the same quality service, support, and respect for your time and business no matter where you visit.

What does having Managed IT Services cost?

Our Managed IT Services are typically a combination of solutions wrapped into a budgeted or fixed monthly support agreement.  Based on the size and complexity of your environment, the solutions and services necessary to maintain reliability and coverage, and allowing enough flex time for helpdesk, break/fix, and operations maintenance and support.  Our goal is to learn more about your specific needs and assemble a Managed Service agreement that works for you.

What is the best antivirus software?

This is such a common question, but completely up to interpretation and preference.  The answer is, whichever antivirus software works best for you!  At the end of the day, they are all out there trying to accomplish the same goal, some are more intrusive than others, but it’s better to have something, than nothing!  We have partnered with some of the best antivirus, anti-malware, and anti ransomware companies in the industry, but at the end of the day it’s simply our suggestion.

Do you offer onsite service?

Absolutely, we offer on-site services for residential and commercial clients.  The trouble-call will help us evaluate the situation and what type of service and which member of our team is best equipped to handle your issue.  We’ll go over what’s to be expected as well as potential costs and while the tech is evaluating the issue, finalize on our findings for moving forward.

Do I need an appointment to bring in a repair?

Not at all, our offices are open Monday thru Friday, 8AM – 4PM.  Your repair will be written up in our dispatch system for drop-off to allow a technician proper time to diagnose and evaluate the issue at hand.  The only time an appointment would be necessary would be to facilitate a day and time that may work for a quicker review/turn around when parts may have been pre-ordered or when time is critical.  We encourage you to reach out to us for any special circumstances or arrangements that may be necessary.

Why do other repair shops refer us to T-Tech?

Many local shops will refer you to T-Tech simply based on our expertise in the break/fix category.  We have specific knowledge, tools, and resources to perform some of the more extensive or lengthy repairs that other shops may not have the resources or time to get involved with.  We have great relationships with local partners and work to establish that trusted relationship, providing the respect and quality service that everyone deserves, leaving the end customer and partner happy in the long run.

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